What repairs you are responsible for

Your tenancy agreement lists what you are responsible for when repairing and maintaining in your home, including, but not exclusive to: 

  • Changing the locks if you lose your keys
  • Internal door locks
  • Cost of gaining entry if you are locked out
  • Telephone points
  • TV aerials/sockets unless they are communal
  • Washing lines unless they are communal
  • Decoration internally, except when damage is caused by a structural defect
  • Electrical appliances, including cookers, fridges, washing machines, dishwashers and so on
  • Grate bottoms within twelve months of renewal
  • Plugs and chains for sinks, baths and wash hand basins
  • Floor covering including adapting doors to allow for carpets
  • Toilet seats and covers
  • Waste blockages, including basins, bath and WC’s
  • Fixtures and fittings, including coat hooks, curtains and curtain rails
  • Maintaining your garden including grass cutting, dustbin and refuse areas
  • Any glazing that is broken. If you are broken in to, you must get a police crime number
  • Infestations i.e. ants, wasps, bees, cockroaches, mice, rats and bedbugs to be treated

You are responsible for making sure you do not do anything to damage your home including the building structure, fixtures and fittings. If you have damaged, made improvements without permission or not looked after your home, we will have to recharge you to repair it. For a more detailed list, please refer to your tenancy agreement.