Use of cookies

Cookies are files saved on your phone, tablet or computer when you visit a website. We use cookies to store information about how you use the website, such as the pages you visit.

Local Authority services

Most services we link to are run by different local authority and other government departments, for example DWP’s Universal Credit online, or HMRC’s webchat. These services may set additional cookies and, if so, will have their own cookie policy and banner linking to it.

How cookies work?

If you would like further information on Cookies, please click here

The cookies we use

We employ cookie technology to help log visitors to our web site as well as to enable certain functions of our web services such as logging in to secure areas and processing registrations.  Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer.  A number of cookies may be created when you visit website.  These cookies do not contain any personal information about you, and they cannot be used to identify an individual user.

You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help.  Please note that if you do set your browser not to accept cookies some of the enhanced features may not work correctly.

The tables below explains what cookies are set on our website and why:

Content Management System ASP Session

Cookie name Purpose
django_language Used to store the user's language preference.

Google Analytics

Cookie name Purpose
_ga Used to collect information about how visitors use the site.
_gid Used to collect information about how visitors use the site.
_gat_gtag_UA_* Used to collect information about how visitors use the site.

Twitter (  

Cookie name django_language
lang Remembers the user's selected language version of a website.

Can I delete or limit cookies?

We recommend that you allow the above cookies, but if you decide that you would like to delete or control which cookies are allowed, then information on how to do this can be found by visiting

To delete cookies or reject cookies

Most web browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Most web browsers allow some control of most cookies through the browser settings. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, add our domain to the list of websites you do not want accept cookies from.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or GOV.UK.

To opt out of being tracked by Google Analytics across all websites visit

If you set your browser to refuse cookies, please be aware that there may be some functionality on various websites that will not work.