Tenancy visits

Tenancy Visits

We want to get to know our tenants better so we can improve what we do. 

To help us, we need to make sure that we have up to date information about who are tenants are. This can include us asking who is living in your home, any information we need to know that may help us support you in your home, and in the wider community better. 

One way to help us get to know you better is by organising a tenancy visit.

What is a tenancy visit?

To help us get to know you and help you better, we may arrange to come and visit you in your home. 

During a visit, we can make sure you get any help or support you need, as well as trying to prevent any issues that may occur before they happen. If we agree that you need intervention or support from us, then we will agree how and when we can help. If you don’t need anything we will agree to see you again in a future visit.

Most households do not need anything from us, but we still want to get in touch every now and again, so you know we are there. If you are contacted about a Tenancy Visit, it is not a check-up or inspection. Please see this as a courtesy visit to see if we can be of any help to you and your family.  

What happens to my data?

We will make every reasonable effort to ensure that we, or any third party who may process data on our behalf, complies with the principles of Data Protection legislation when processing personal data. 

For more information about Data Protection and our Privacy Notice, please visit https://www.denbighshire.gov.uk/en/privacy/privacy.aspx