Types of repairs we are responsible for

We are responsible for repairing and maintaining the structure of your home. This includes:

On the outside of your home, we will repair:

  • Chimneys and chimney stacks
  • Drains, gutters and external pipes
  • Fences and gates
  • Foundations
  • Outside doors
  • Outside walls
  • External decoration
  • Pathways, steps and other entrances to the building
  • Roof
  • Porches
  • Windows, including cills, catches, sash cords and frames

Inside your home, we will repair:

  • Central heating systems and gas systems except bleeding radiators
  • Electrical wiring, plug sockets
  • Immersion heaters and hot water heaters
  • Internal doors and door frames
  • Kitchen including worktops but excluding domestic appliances
  • Hand basins and sink units except blockages
  • Light switches and fittings, except light bulbs, dimmer switches, fuses, florescent tubes and starters
  • Switches and sockets
  • Plumbing systems, including pipes, tanks, stopcocks, taps, cisterns and toilet fittings, re-washer taps, except blockages
  • Skirting boards
  • Plastering
  • Floorboards
  • Carpentry
  • Stairs
  • Doors including frames and door handles, letterboxes etc
  • Chimney sweeping
  • Plumbing repairs and leaks except for washing machines, dishwashers and bleeding radiators
  • Bathroom including:
    • baths (except unlocking wastes)
    • fixtures and fittings, except toilet seats, bathroom cabinets, mirrors, shower curtains, shower rails, towel rails and toilet roll holders
  • Carry out one course of pest control treatment for rats, mice, fleas, cockroaches or bedbugs

In shared blocks of flats, we will maintain:

  • Corridors
  • Entrances
  • Shared facilities including television aerials, door entry systems, common area lighting, bin areas
  • Stairways