Types of repairs we are responsible for

We are responsible for repairing and maintaining the structure of your home. This includes:

On the outside of your home, we will repair:

• Chimneys and chimney stacks
• Drains, gutters and external pipes
• Fences and gates
• Foundations
• Outside doors
• Outside walls
• External decoration
• Pathways, steps and other entrances to the building
• Roof
• Porches
• Windows, including cills, catches, sash cords and frames

Inside your home, we will repair:

• Central heating systems and gas systems except bleeding radiators
• Electrical wiring, plug sockets
• Immersion heaters and hot water heaters
• Internal doors and door frames
• Kitchen including worktops but excluding domestic appliances
• Hand basins and sink units except blockages
• Light switches and fittings, except light bulbs, dimmer switches, fuses, florescent tubes and starters
• Switches and sockets
• Plumbing systems, including pipes, tanks, stopcocks, taps, cisterns and toilet fittings, re-washer taps, except blockages
• Skirting boards
• Plastering
• Floorboards
• Carpentry
• Stairs
• Doors including frames and door handles, letterboxes etc
• Chimney sweeping
• Plumbing repairs and leaks except for washing machines, dishwashers and bleeding radiators
• Bathroom including:
  • baths (except unlocking wastes)
  • fixtures and fittings, except toilet seats, bathroom cabinets, mirrors, shower curtains, shower rails, towel rails and toilet roll holders
• Carry out one course of pest control treatment for rats, mice, fleas, cockroaches or bedbugs

In shared blocks of flats, we will maintain:

• Corridors
• Entrances
• Shared facilities including television aerials, door entry systems, common area lighting, bin areas
• Stairways