Christmas and New Year information

Our Contact Centre will be closed and our social media not monitored between 24 Dec 12:30pm until the 2 Jan 2026. Our emergency repairs line will be operational throughout the Christmas and New Year period for emergencies only (0300 123 3068).

Repairs, Maintenance and Improvements

In a recent survey, 82% of you said you were happy with overall quality of your home and 79% said you were satisfied with the way that we deal with repairs and maintenance. We want to continue to strive to raise the standards of our properties and our services.

We are responsible for repairing and maintaining the structure of our homes, while you are responsible for minor repairs, but we may be able to help if you are over 60 years of age, or if you are disabled.