This statement applies to the content published on the www.denbighshirehousing.co.uk domain.
This website is run by Denbighshire Housing. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without any problems
- see clearly any colour contrast for easy reading
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, for example:
- most older PDF documents and many other documents are not fully accessible to screen reader software
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external website).
Contacting us by phone or visiting us in person
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us.
Technical information about this website’s accessibility
Denbighshire Housing and Denbighshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external website).
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
- Where it fails the success criteria
- Planned dates for when issues will be fixed
When we publish new content, we’ll make sure our use of images meets accessibility standards where possible.
Some parts of this website use embedded content provided by third party websites that are not fully accessible as they are outside of our control, including the following:
- reCAPTCHA (Google)
We are currently reviewing our third party applications and working with suppliers to improve the accessibility of these systems.
Disproportionate burden
Some documents, drawings and infographics, but not exclusive to the below list, will not meet the accessibility standards due to their size, resources, and estimated costs to meet the accessibility standards, taking into account the frequency and duration of use on the website.
- Those provided to us by third parties
- Technical documents and drawings
- Application forms
- Excel documents
- Word documents
- Design documents
- Tenant newsletters
Should you require these types of documents in an accessible format, please contact us.
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.2 success criterion 2.4.1 (bypass blocks).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.2 success criterion 1.3.4 (orientation).
It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.2 success criterion 1.4.4 (resize text).
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDF's or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix some of our tenant newsletters.
Error messages on some forms are unclear or lack clear association with particular form controls. This fails WCAG 2.2A 3.3.1 success criterion (Error Identification).
Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.2A success criteria 1.2.2 (Captions (Pre-recorded)) and 1.2.3 Audio Description or Media Alternative (Pre-recorded).
PDFs and other documents
Most new PDFs or Word documents we produce will meet accessibility standards. Those provided to us by third parties and/or are technical documents and drawings will not always meet accessibility standards. Should you require these type of documents in an accessible format, please contact us.
How we tested this website
We have tested our website for accessibility using automated tools including:
- W3C validator
- WAVE - Web evaluation accessibility tool
- ARC toolkit
- Total validator
- Axe DevTools
- Colour contrast analyser
- Lighthouse
What to do if you cannot access parts of this website and want to report accessibility problems with the website
We're always looking to improve the accessibility of this website. At the bottom of each webpage there is always a feedback tool to let us know how we can improve that page. Please feel free to submit any improvements using this. Alternatively, if you need information about this website, in a different format like an accessible PDF, large print, easy read, audio recording or braille, please contact us at:
- Call 01824 706000
- Contact us online
- Visit any one of the Council's One Stop Shops
- Write to us at Denbighshire Housing, Denbighshire County Council, PO Box 62, Ruthin, LL15 9AZ
and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example large print, accessible PDF etc.
We will consider your request and get back to you within 10 working days.
What we’re doing to improve accessibility
We have developed and implemented a new Denbighshire Housing website with the primary aim of improving access to our online information and services.
We are continually open to feedback and reviews from users to get the best experience when visiting our website. If any user of this website recognises something that doesn't meet their needs, please get in touch with us to report an issue that you're experiencing and your preferred format. Please contact us at housing@denbighshire.gov.uk
This statement was prepared on 27 February 2020.
It was last updated on 22 September 2025.