Christmas and New Year information

Our Contact Centre will be closed and our social media not monitored between 24 Dec 12:30pm until the 2 Jan 2026. Our emergency repairs line will be operational throughout the Christmas and New Year period for emergencies only (0300 123 3068).

How to manage your monthly bills

If you are having difficulty managing your monthly bills, please talk to us. One of our team can talk to you about:

  • budgetary advice and give you examples of how to budget better, including budgeting tools by the Citizens Advice
  • Direct or refer you to useful websites for more information and help to get extra support like food banks, money advice service, mental health, drug and alcohol etc.

Remember, we are here for you to talk to and help.

Here are some useful websites:

To discuss how we can help you, contact us online or call us on 01824 706000.