Christmas and New Year information

Our Contact Centre will be closed and our social media not monitored between 24 Dec 12:30pm until the 2 Jan 2026. Our emergency repairs line will be operational throughout the Christmas and New Year period for emergencies only (0300 123 3068).

About Us

Our vision

In a recent survey, 85% of our tenants said they were satisfied with the overall service that we provided them over the past two years. As a result, our vision is to:

  • Develop our community engagement plan, talking to tenants about how we can take their feedback forward.
  • Involve tenants more in shaping our services.
  • Look at more ways to work with our communities.

We can only achieve this by working with our tenants in continuing to raise our standards to the highest possible level. Read more about our performance.